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I supported Novartis and their globally distributed teams in a Lead Design role, working with them across a number of complex projects - running user interviews to better understand problems and needs, and workshops to help reach solutions to complex problems
#UserResearch #Interviews #Workshops #DesignLedThinking
Useful tools
A variety of research and discovery methods were employed to help identify user needs and pain points.
Personas
With such a complex organisation it was critical to understand different users needs. Personas help us to create a picture of these individuals, and their day-to-day working lives.
Journey mapping
A wide range of journey blueprints were created to assist understanding of current processes and the systems involved.
UX Design approach
Across the projects we maintained a UX design blueprint, to help communicate to the wider business how we operated as a function.
